I remember in the late 1980’s that a US automaker executive publicly stated, “we automated our factories and now we get defects at a faster rate!” Why did he say that? Because so many leaders like he thought the technological innovation at that time would make products faster and less expensive. And it did. But it did not make always make them better. The new processes just moved defective products faster through the supply chain because they did not remove the reasons for defects prior to speeding up the processes with automation. The production experts were not experts in quality and vice-versa. So quality took a backseat, no pun intended, to the speed of production. We seem to always play catch-up.